Shipping Information

With the exception of holidays and weekends, most orders ship within 24 hours. Delivery times vary according to local post schedules.

Biotivia fulfills US orders from Milwaukee, WI. European orders ship from Italy or the United Kingdom. Orders to Australia and Asia are shipped from Singapore or the United States.

Customers are responsible for ALL taxes, duties and customs fees if applicable.

Please let us know if you have a specific delivery requirement and we will strive to accommodate it.  However, there may be additional fees for those services that you will be responsible for.

USA

All Recurring Orders: Free shipping via United States Postal Service (USPS) 1st Class Parcel Service.
All other Orders: Multiple Shipping options are offered at checkout from USPS and Federal Express (FedEx)
Shipping Rates are calculated based on shipping address.
(Please call 1-866-459-2773 for United States shipping inquires.)

Canada

Recurring Orders: Free shipping via United States Postal Service (USPS) 1st Class International Parcel Service
All other Orders: Multiple Shipping options are offered at checkout from USPS and Federal Express (FedEx)
– Final delivery may be made by Canada Post.
Shipping Rates are calculated based on shipping address.
(Please call 1-866-459-2773 for Canada shipping inquires.)

Customers are responsible for all taxes, duties and customs fees if applicable.

Shipments to Europe

All Orders: Multiple Shipping options are offered at checkout from USPS and Federal Express (FedEx)
Shipping Rates are calculated based on shipping address.
– Final delivery may be made by local postal company.
(Please call +44 20 8144 4662 for International shipping inquires.)

Shipments to Asia and Australia

All Orders: Multiple Shipping options are offered at checkout from USPS and Federal Express (FedEx)
Shipping Rates are calculated based on shipping address.
– Final delivery may be made by local postal company.
(Please call +44 20 8144 4662 for International shipping inquires.)

Customers are responsible for all taxes, duties and customs fees if applicable.

Returns & Cancellations

Customer satisfaction is very important to us. Biotivia is committed to the highest quality manufacturing standards.

Product returns
Our product should reach you in perfect condition. If you have any reason to be dissatisfied, please return the product in its original packaging (if possible) along with a brief explanation of why you are returning the product. Please include a copy of the Invoice or the original billing/shipping name, address and order number. On that same invoice, please note if you need an exchange or refund. You have 30 days from the date of receipt in which to return your order. Once we receive your purchased product, we will issue you a 100% refund for the product(s) returned. Shipping costs will not be refunded.



Americas return center:
Biotivia
c/o MDS Fulfillment, Inc.
ATTN: 8260  Order #________
4001 W. Green Tree Road
Milwaukee, WI  53209
USA

Europe/Africa/Middle East  return center:
Biotivia
c/o Vitaspan
Waardeel 6
9331 ES Norg
Holland

Asia/Australia/Pacific return center:
Biotivia
c/o Far East Century Pte Ltd
6 Jalan Pesawat
Singapore 619364

Cancellation policy.

Orders placed before 10:00 AM CST, normally will ship out the same day we receive them.

If you would like to cancel an order, please email care@biotivia.com, or call the Customer Care at (US & Canada) 1-866-459-2773 Europe/Asia/Australia +44 20 8144 4662

– If the order has not been shipped, we are more than happy to cancel it for you at no cost.
– If the order has been shipped, you can return the order by writing “Return to Sender on the package.” (do not open the package) If the Postal Service or Courier will not accept this as is, then it will be the customers responsibility to pay for all return shipping costs. The refund will be processed for the products only, once Biotivia has received them back.

Your statutory consumer rights are not affected by this Consumer Rights statement.